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Two-Factor Authentication (MFA) Help Guide

2 min read

What is Two-Factor Authentication? #

Two-Factor Authentication (also called MFA or 2FA) adds an extra layer of security to your BEHCA account. After entering your password, you’ll also need to enter a 6-digit code from an authenticator app on your phone. This means even if someone knows your password, they can’t access your account without your phone.

Web App Instructions #

Setting Up MFA #

What you’ll need:

  • A smartphone with an authenticator app installed (see recommendations below)

Recommended Authenticator Apps (free):

  • Google Authenticator – iPhone | Android
  • Microsoft Authenticator – iPhone | Android
  • Authy – iPhone | Android
  • Or use the authenticator app provided by your organization admin (1Password, Bitwarden, etc.)

Steps to set up MFA:

  1. Log in to your BEHCA account
  2. Click your initials in the top-right corner
  3. Click My Account
  4. Scroll down to the Security section
  5. Click Set Up Two-Factor Authentication
  6. Open your authenticator app on your phone
  7. In your authenticator app, tap the + button or Add Account
  8. Select Scan QR Code
  9. Point your phone’s camera at the QR code on your screen
  10. Your authenticator app will show a 6-digit code
  11. Enter that code and click Verify and Enable MFA
  12. Important: Save your recovery codes! Copy or download them and store them somewhere safe

Signing In with MFA #

  1. Enter your email and password as usual
  2. When prompted, open your authenticator app
  3. Find BEHCA in your list of accounts
  4. Enter the 6-digit code shown (codes change every 30 seconds)
  5. Optional: Check “Trust this device for 30 days” if you’re on your personal computer
  6. Click Verify

Using Recovery Codes #

If you don’t have access to your authenticator app:

  1. On the verification screen, click Use recovery code instead
  2. Enter one of your saved recovery codes
  3. Click Verify

Note: Each recovery code can only be used once. After using all your codes, generate new ones from your account settings.

Managing MFA Settings #

To view or regenerate recovery codes:

  1. Go to My Account → Security → Manage Two-Factor Authentication
  2. Enter your current authenticator code
  3. Click Generate New Recovery Codes
  4. Save your new codes

To disable MFA (if allowed by your organization):

  1. Go to My Account → Security → Manage Two-Factor Authentication
  2. Scroll to “Disable MFA”
  3. Enter your password
  4. Click Disable MFA

Mobile App Instructions #

Signing In with MFA #

  1. Enter your email and password
  2. When prompted, open your authenticator app
  3. Enter the 6-digit code shown for BEHCA
  4. Tap Verify

Using Recovery Codes on Mobile #

  1. On the verification screen, tap Use recovery code instead
  2. Enter one of your saved recovery codes
  3. Tap Verify

Troubleshooting #

“Invalid code” error #

  • Make sure you’re entering the code for BEHCA (not another account)
  • Codes change every 30 seconds – try waiting for a new code
  • Check that your phone’s time is set correctly (Settings → Date & Time → Set Automatically)

Lost access to authenticator app #

  • Use one of your saved recovery codes to sign in
  • Once signed in, go to your account settings and under Security Code click Reset your MFA
  • If you don’t have recovery codes, contact your administrator for help

New phone #

If you got a new phone:

  1. Some authenticator apps (like Authy) can sync across devices
  2. If your old phone still works, you can disable MFA and set it up again on your new phone
  3. If you can’t access your old phone, use a recovery code to sign in, then set up MFA again

Organization requires MFA #

If your organization requires MFA, you won’t be able to disable it. Contact your administrator if you have questions.

Frequently Asked Questions #

Q: Do I need to enter a code every time I sign in? A: You can check “Trust this device for 30 days” when signing in. After that, you won’t need to enter a code on that device for 30 days.

Q: What if I lose my phone? A: Use your saved recovery codes to sign in. That’s why it’s important to save them somewhere safe!

Q: Can I use the same authenticator app for multiple accounts? A: Yes! Apps like Google Authenticator can store codes for many different services.

Q: Is MFA required? A: Some organizations require MFA for all users. Check with your administrator.

Need More Help? #

Contact BEHCA Support at support@behca.com